Terms & Conditions

Terms and Conditions

Last updated: [insert date of publishing]

This website, theapplianceshop.co.za ("the website"), is owned and operated by Niche Living (Pty) Ltd (VAT No. 4560296487), trading as The Appliance Shop, a South African company and sister business to nicheliving.co.za. By accessing or using this website, or placing an order with us, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use this website.

1. Governing law

These Terms and Conditions, and any agreement formed through your use of this website, are governed by the laws of the Republic of South Africa, including the Consumer Protection Act 68 of 2009 ("the CPA"), the Electronic Communications and Transactions Act 25 of 2002, and, where applicable to any credit or instalment arrangement, the National Credit Act 34 of 2005.

2. Placing an order

An order placed on this website is an offer to purchase, which we may accept or decline. We aim to process orders within 24 hours of receipt, with delivery typically within 2–5 working days thereafter (see our Shipping Policy for full details). We reserve the right, in line with the CPA, not to process an order where we suspect fraud, error, or where a product is unexpectedly out of stock — in which case we will contact you and offer a full refund or suitable alternative.

3. Pricing and product information

We take care to display accurate pricing, descriptions and images, many of which are sourced from manufacturer information. Occasionally an error may occur (for example, an incorrect price or specification) — where this happens, we will contact you before processing the order, and you will have the option to proceed at the correct price or cancel with a full refund. Promotional or sale prices apply only while advertised stock lasts and revert to the standard price once stock of the promotional item is depleted.

4. Payment

We accept payment by major credit and debit cards, instant EFT, and — where available — instalment plans through participating third-party providers. See our payment options page for current providers and their terms. Where you choose to pay via a third-party instalment or credit provider, your agreement for that facility is with the provider directly, and is governed by that provider's own terms, subject to the National Credit Act where applicable.

5. Delivery

Delivery is carried out by our courier partners as set out in our Shipping Policy. It is your responsibility to provide accurate delivery details; we are not responsible for delays or non-delivery caused by incorrect address information.

6. Returns and warranty

Your rights to return goods, and the warranty that applies to goods purchased from us, are set out in full in our Returns & Warranties policy, which forms part of these Terms and Conditions.

7. Intellectual property

All content on this website — including text, graphics, logos, product images and layout — is the property of Niche Living (Pty) Ltd or its licensors, and is protected by South African copyright and intellectual property law. You may not reproduce, distribute or otherwise use any content from this website for commercial purposes without our prior written consent.

8. Account security

If you create an account with us, you are responsible for keeping your login details confidential and for all activity that occurs under your account. Please notify us immediately at sales@theapplianceshop.co.za if you suspect unauthorised use of your account.

9. Limitation of liability

While we take reasonable steps to keep this website secure, we do not warrant that it will be uninterrupted or error-free, and we are not liable for loss arising from unauthorised access to your device, or from circumstances beyond our reasonable control. Nothing in these terms limits any right or remedy that you have under the Consumer Protection Act, which cannot be excluded by agreement.

10. Complaints and dispute resolution

If you have a complaint, please contact us first at sales@theapplianceshop.co.za so we can try to resolve it directly. If we're unable to resolve a complaint to your satisfaction, you may refer it to the Consumer Goods and Services Ombud (CGSO), or, for credit-related complaints, the National Credit Regulator (011 554 2600), or pursue any other remedy available to you under South African law.

11. Changes to these terms

We may update these Terms and Conditions from time to time. The version published on this page at the time of your order will apply to that order.

12. Contact us

The Appliance Shop, a division of Niche Living (Pty) Ltd
Kuschke Road, Meadowdale, Germiston
Tel: 011 568 6832
Email: sales@theapplianceshop.co.za